The payroll-related errors in QuickBooks are a common occurrence, and the QuickBooks error PS036 particularly occurs while updating the payroll function. There can be many reasons why the error code pops up for payroll users. When there is a problem in verifying the payroll subscription or your subscription is inactive, the QuickBooks payroll error PS036 arises. This error prevents the user from accessing the payroll feature and hence, needs to be addressed immediately. If you are encountering this error while working on payroll, the application might even stop calculating the taxes. In this article, we are going to provide you with detailed steps to resolve the error effectively.
If you are having difficulty understanding the steps or resolving the error on your own, you can reach out to us at 1-855-856-0042 and get professional assistance from our technical team.
Possible Reasons Why Payroll Update didn’t Update Properly
The error code pops up while trying to update payroll from the Get Payroll Updates window. The reasons behind the QuickBooks payroll update error PS036 are as follows –
- Your payroll subscription cannot be verified because it is either inactive or expired.
- You have activated multiple payroll agreements by using an inactive direct deposit agreement.
- The QuickBooks application file Paysub.ini is either damaged or corrupted.
- Your company file might be having some issues or might be damaged.
- You have not updated QuickBooks to the latest release, and the application has become obsolete.
- Your Windows OS is not compatible with the current QuickBooks Desktop version.
- You are using an invalid or incorrect service key and company file’s PSID.
- An invalid EIN can also cause the payroll subscription verification to fail and lead to the error code PS036.
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After Signs and Effects of the QB Error Code PS036
The following problems might occur when the QuickBooks error message PS036 pops up.
- You need to buy a new subscription service from Intuit because the old one couldn’t be verified.
- The moment the error arises, your Windows experience degraded performance. You need to activate Windows again post this error.
- Sometimes, if the error goes unnoticed or unresolved, it can even cause you to completely reinstall your application. In this process, there are chances of you losing essential information and credentials too. Hence, it’s recommended to back up your QuickBooks business data firsthand.
Addressing the QuickBooks Error Code PS036 Effectively
If you are encountering the QuickBooks payroll error PS036, follow the steps given below to resolve it.
Step 1. Sign into your Payroll Service Account and Verify your Payroll Subscription
Verifying the payroll subscription is a crucial step for updating payroll successfully.
- Firstly, you need to download the latest QuickBooks version and also update your tax tables to the latest release.
- Now, open QuickBooks and sign in to your Payroll Service Account to go to the Employee
- Select My Payroll Servicesand from the Account/Billing Information tab, sign in by entering your login credentials.
- From the Payroll Account Management Portal, go to the Payroll Detailssection and make sure that the EIN is displaying the correct company name.
- Make the required changes from the Editsection and click Update to give effect to the changes.
- Hit Close and restart your PC to download the payroll updates and check the status of the error code.
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Step 2. Activate Windows Selective Startup, and Clean Install your QuickBooks Desktop
Firstly, create a backup of your company file to ensure that you don’t lose any essential company data, and then, switch Windows to the selective startup mode.
- Press Windows + Rto access the Run window and type msconfig to run the command.
- Select the Load System Services and Selective Startupoptions from the General tab to navigate to the Service
- Select the Hide all Microsoft Servicesoption and click Disable All to uncheck the Hide all Microsoft Services
- Ensure that the Windows Installeroption is selected and perform a Windows restart to switch it to the Selective Startup Mode.
- Now, from the Runwindow, run the cpl command and go to the list of installed programs.
- Select QuickBooks Desktopand click on Uninstall/Change to remove the QuickBooks installation.
- Once the application is uninstalled, download the QuickBooks setup file from the QuickBooks Product Download Pageor use the installation CD.
- Run the exe file and follow the on-screen prompts to complete reinstalling QuickBooks.
- Next, run the msconfigcommand from the Run window again and go to the General
- Select Normal Startup Mode and hit OKto restart your Windows in normal mode.
- Now, rerun QuickBooks and install the payroll updates again to check if the QuickBooks can’t update payroll error is dismissed.
Step 3. Modify the Paysub.ini File Name to Fix the Damage
The paysub.ini file stores the information about the payroll subscription, and if this file is damaged, the QuickBooks error code PS036 is bound to occur.
- Go to My Computerand click Organize to change the Windows folder settings.
- Click the Folder and Searchoption and select View to check the Hidden Files and Folders.
- Check mark the Show Hidden Files, Folders, and Drivesoption and hit Apply.
- Go back to My Computerand search for the paysub.ini file from the search bar.
- Right-click and select Rename to change the file extension from .INIto .OLD and hit Enter.
- Repeat this step for all the paysub files and restart your QuickBooks Desktop application.
- Check if the QuickBooks payroll update error PS036 is fixed by running a payroll update.
Conclusion
The QuickBooks error PS036 can occur when the payroll subscription cannot be verified. To resolve this error, you need to follow the steps provided above. If the error code persists, you might need advanced troubleshooting. Reach out to us at 1-855-856-0042 and get assistance from our team of experts in eliminating this error effectively.
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