A guide to fix the “QuickBooks connection has been lost” error

The users encounter the “QuickBooks connection has been lost” error when accessing your company file. This error will restrict your access to the company file. Losing connection with your company file is one of the reasons for triggering this error in your system. But it is also essential to treat this error on time as errors related to company files can make the users worry about the data. The users must treat the error in the company file to avoid any data loss. So treating the connection loss error on time is crucial. Keep the QuickBooks tool hub downloaded on your system. The tool hub helps treat many QuickBooks errors and can be beneficial for you. Before that, we need to understand the root causes of the error to come up.

Are you worried about the connection failure error showing up on your screen? Do not worry. Call us on 1-855-856-0042 for all your doubts about the “QuickBooks connection has been lost” error. Instead, we have a team of QuickBooks experts who know about dealing with these errors. They can help you eliminate this error immediately.

What are the causes of the QuickBooks network connection failure?

Understanding the major causes for the error to trigger will help you avoid this error in future instances.

• If your company file is located on a removable storage device and the connection to the device is interrupted, you might get a QuickBooks network connection failure.
• This error might also occur if you use different QuickBooks versions in a multi-user installation.
• The company file’s corrupted data may cause a QB connection loss error on the QuickBooks desktop.

These could be the potential causes for users using a stand-alone system.

• If an antivirus program is blocking your QuickBooks desktop, this could cause the QuickBooks network connection to fail.
• Corrupted or damaged company files may cause an error on your screen.
• There is a probability that the error will enter the system if the company file needs additional permission.

Recommended to read: How to reslove QuickBooks Error 6000 83

How to recognize the “QuickBooks connection has been lost” error?

Let us understand the signs and symptoms of the QuickBooks “connection has been lost” error.

• The error will attack your system when it appears while opening or shutting QuickBooks.
• Suppose the system keeps shutting down or crashing without any error messages appearing on your computer. It could be a consequence of the connection error.
• The software can abruptly halt due to an error message on the screen that says, “A connection has been lost.”
• The crashing of your computer is another indication of the “QuickBooks connection has been lost”

Keep in mind to perform the following workstation task

Step 1: Check if the hosting is turned off

• Open QB and navigate to file, then utilities.
• Check to see if the hosting is disabled in the host multi-user access option. If not, you can disable it and proceed to the next step.
• If the workstation prompts you to disable multi-user access, you can fix it by clicking on it.

Step 2: Try accessing the company file via the UNC path

• Open QuickBooks and go to file.
• Tap on restore or open the company.
• Pick open a company file and tap on next.
• Look at the left side of the open company window and click on my network places. Double-click on the entire network.
• Head to the location where your file is saved.
• Click on the company file and further tap on open.

Try these quick pointers to get away with the connection error in QuickBooks

Here are some quick solutions you can implement on your system and see if the connection failure error goes away.

• You can relocate the file to a different folder and try accessing it to check if the error has gone away.
• Keep the power saving option to never.
• Try restraining your database server manager and see if the error disappears.
• Make sure to take proper backup of your company files or set an auto data recovery tool. Having a backup of the company file helps the users avoid any data loss in the future.
• Ensuring to check internet connection; having a poor internet connection can also lead to connection errors in QuickBooks.
• Check if you are using an updated version of QuickBooks. Not updating QuickBooks can also cause several errors in QuickBooks.
• Having a properly configured firewall setting is also essential. If firewall settings are not configured, you can try configuring them.

Solutions to treat the QuickBooks connection has been lost error message

It may be frustrating to see the error on your screen. So we have listed a few solutions to get over this error. You can move step by step and try implementing it on your system to eliminate the “QuickBooks connection has been lost error message.” So please check your internet connection before you move on to the solutions.

Solution 1:Utilize quick fix my program and file doctor

Step. 1: Download the tool hub

• Firstly download the tool hu on your system.
• Once done, open the downloaded file.
• Move ahead with the on-screen commands.
• Accept the guidelines and then finish installing the tool hub.

Step. 2: Try running Quick fix my program

• Open the tool hub by tapping on the icon.
• Head to program problems in the tool hub.
• Tap on Quick fix my program.
• It will take a while for the program to fix any errors.

Step. 3: Try running QuickBooks file doctor

• Open the tool hub and navigate to QuickBooks file doctor.
• Let the file doctor run on your pc.
• If it does not scan any error, the file is not damaged.
• You can also run “verify and rebuild” to fix the data damage if an error occurs.

Solution 2: Attempt to repair hosting on all PCs

Step 1: Perform the steps on the host computer

• Ensure that the QB database server manager is installed on this computer by pressing the Windows key and typing QuickBooks.
• If the QB database server manager does not appear in the list, you can download and
• Install it on your system.

Step 2: Configure the hosting settings

Follow these steps when your QB is installed on the host computer.

• Please open it and navigate to file, then utilities.
• If hosting is enabled, continue to the next step.
• If it is not enabled, look for host multi-user access and enable it.

Please follow these steps when QuickBooks is not installed on the host computer.

• You can navigate to start all programs.
• Now navigate to QuickBooks and then to the QB database server manager.
• Click the database server manager tab.
• If the company file does not appear, click on scan folders and add information about the company file.
• Shut down the database server window.

Please move to the other solutions below if you have implemented these and cannot treat the connection error.

Solution 3: Recheck the network

• Save another file on the server and open it to ensure you have the necessary access.
• Create an MS Excel or Word file and then delete it.
• If you are unable to create or delete an excel or word file.
• Try configuring the Windows access permissions required by QuickBooks.

Solution 4: Disable power management settings

• Open the Windows control panel and look for power management settings.
• Open it on the PC where your company file is saved.
• Hold the Windows key, then write power options and tap on them.

On the host computer, execute the following steps.

• Look for standby, sleep, and hibernation modes and disable them.
• You can also refer to Windows help and support for more information.

Solution 5: Remove and recreate the .nd file

• Navigate to the location of your file and look for the .nd file.
• Press Windows and browse the QB database server manager.
• Choose QuickBooks database server manager and further tap on the add folder.
• Search for the folders containing the company files.
• As the folders are added, tap on the scan.
• The data files will appear under the QuickBooks company files. Click on close.
• Browse the folder and check if the file “.nd” has been created for all the company files.

The above solutions should be implemented step by step, and try not to miss any of the steps. It will help you eliminate the connection error soon.

Summary

We hope you can eliminate the “QuickBooks connection has been lost” error. In case your screen is still stuck on this error. You can give us a call on 1-855-856-0042. We have a team of QB experts who are pros at dealing with these errors. With years of expertise in QuickBooks, they have good knowledge in dealing with these errors. Do not hesitate to contact our experts and get instant assistance. You can address all your queries to the QB experts, and they will try to resolve them at the earliest.

Also read: Eradicate QuickBooks Error 15270 with Helpful Solutions