Happy hotel guests means positive reviews and future re-bookings; which is always beneficial for the hotel. To make your guests happy you need to think of special hotel surprise ideas. This includes sourcing the hotel pool towel USA has and other hotel supplies from leading suppliers such as D ZEE Textiles; and put to use many other ideas to surprise and make your guests happy. This includes the 12 ways to surprise and delight your guests that we have tried and tested; and garnered positive reaction for.
The hotel surprise ideas you can use to have happy hotel guests includes:
Freebies
There is nothing like a small complimentary goody to begin the trip with. It is a nice way for you to break the ice and make guests look forward to the stay.
Don’t Be Extra
Well, we mean go the extra mile but cut the extra charges. Guests you feel who have spent enough and deserve a little break can be waivered from paying a small safety fee or any particular delivery charges.
Give Them Time
Talk to your guests, get to know them, and make them feel comfortable. The better you know your guests, the better you know how to have more happy hotel guests.
Level Up
Sometimes, it helps is alright for you to offer an upgrade to your guests. This is especially for long-term guests who keep booking you for all their trips.
Package Up
Make them an offer they can’t refuse. If they are interested in a service they can’t fit in their budget, one of the best hotel surprise ideas is to offer them a deal that is a win-win for everyone.
The Personal Touch
One of the 12 ways to surprise and delight your guests is to personalize the service you are offering your guests. You can always offer hotel personalized giveaways for them.
A Check-in Call
Welcoming your guests at the front desk is great. But, once they have checked into their rooms, a phone call asking them if everything is fine, is a great way to let them know you care.
Special Offers
Your loyal guests deserve something extra; you can offer them loyalty deals that gives you more happy hotel guests.
Guest’s Special Occasions
One of the smartest hotel surprise ideas is to surprise guests on their special days. Whether it includes calling them on their birthdays, sending them special occasion cards, and more.
Try to Foresee
If you have the guest itinerary you can always provide them with something they can use during that time. Such as providing water or snacks on their way to the trails that day.
Handwritten Notes
Once the guests have checked out, you can always follow up with a thank you post card to their home. It let’s them know you are looking forward to their next stay.
The VIP Privilege
Your existing customer base is a great tester audience. Let them have the privilege of trying new products and services before making them available to the masses.
These simple 12 ways to surprise and delight your guests always goes a long way. Any hotel surprise ideas that we have missed out on to have happy hotel guests? Let us know in the comments below.
